Contact Us
CUSTOMER CARE
How can we help?
Have a question about one of our products, an existing order, shipping, payment, tracking, a return, or a refund? Contact the versolantis™ customer-support team and we will be happy to assist you.
service@versolantis.com
1–2 Business Days
Questions About an Existing Order
If you are contacting us about an existing order, please include your order number and the email address used at checkout. Providing these details helps our team locate and review your purchase more efficiently.
We recommend including as much relevant information as possible so we can assist you more quickly and accurately.
Problems With Your Order
If your item arrives damaged, incorrect, incomplete, or materially different from the product description, please contact us promptly so we can review the issue.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant photos or videos, where appropriate.
- A photo of the shipping label and exterior packaging, if available.
After the issue has been reviewed and confirmed, we will provide an appropriate solution, which may include a replacement, reshipment, refund, or return-related guidance where applicable.
Please note: Minor variations in packaging, finish details, color presentation, or batch differences may occur depending on the product. These do not always indicate a manufacturing defect.
Before Returning an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return instructions and, when applicable, the correct return warehouse address.
Response Time
We aim to respond to customer inquiries within 1–2 business days.
Requests that require additional review with a shipping carrier, payment provider, fulfillment partner, or another relevant service provider may require additional time.
Customer Support Channels
Business & Contact Information
Need Assistance?
Contact the versolantis™ customer-support team for help with products, orders, and general store-related questions.